KIOKE BOX is a premium subscription service that delivers authentic Japanese products to your doorstep. Each month, you'll receive a curated selection of artisanal products, such as soy sauce and miso, crafted using traditional cedar barrels known as KIOKE, along with other delicacies and KIOKE-collaborative products. Our mission is to bring the rich heritage and unmatched flavors of Japan to food lovers around the world.

KIOKE products are unique because they are made using centuries-old fermentation methods in cedar barrels. These barrels, known as KIOKE, create a natural and breathable environment that fosters the growth of beneficial microorganisms, leading to a rich, complex umami flavor that modern production methods can’t replicate. Each KIOKE barrel is carefully crafted and can last over 100 years, symbolizing a deep commitment to quality and tradition.

Each KIOKE BOX contains carefully selected premium Japanese products, including soy sauce and miso aged in KIOKE barrels, as well as other artisanal items made with KIOKE products. Every month's selection is curated to provide a unique and authentic taste of Japan’s culinary heritage.

When you subscribe to KIOKE BOX, you'll receive a new box every month, delivered straight to your door. You can choose from our regular subscription plans or opt for a one-time trial, giving you the flexibility to pause or cancel your subscription at any time. We ship worldwide, with postage included, so no matter where you are, you can enjoy the finest flavors of Japan.

Many of our KIOKE products, such as miso and soy sauce, are naturally vegetarian and vegan. However, since our selections vary monthly, we recommend checking the specific product descriptions provided with each box for detailed ingredient information.

Most KIOKE products should be stored in a cool, dry place away from direct sunlight. Once opened, soy sauce, miso, and dressings should be refrigerated to maintain their freshness and flavor. Detailed storage instructions are included with each product in your KIOKE BOX.

Absolutely! KIOKE BOX makes a perfect gift for your loved one, food lovers and Japan enthusiasts. You can purchase a subscription as a gift, and we'll deliver the boxes directly to the recipient’s door, complete with a personalized message from you.

You can easily update your shipping and billing information by logging into your KIOKE BOX account on our website. If you encounter any issues or need assistance, our customer service team is here to help.

You can cancel your KIOKE BOX subscription at any time. Simply log into your account and follow the cancellation instructions. If you cancel before your next billing date, you won’t be charged for the upcoming month. Please note that any boxes already paid for will still be shipped.

Yes, you can pause your KIOKE BOX subscription temporarily. Simply log in to your account and cancel a delivery for the month you need. If you have any questions or need assistance, feel free to contact us through our help section.

1.Log In to Your Account: Access your account page using your login credentials.

2.Navigate to Subscription Management: Click on the subscription option to activate your monthly deliveries again.

3.If you encounter any issues or need further assistance, please contact us through the help section on your account page.

1.Automatic Rescheduling: If your KIOKE BOX couldn't be delivered, our system will typically attempt to redeliver it. You’ll receive notifications with updated tracking information.

2.Customer Support: If the box is returned to us due to a delivery issue (e.g., incorrect address, no one available to receive it), our customer support team will contact you to arrange a redelivery or update your shipping details.

3.No Additional Charges: There are usually no additional charges for redelivery attempts. However, if there’s a recurring issue, we may ask you to verify or update your delivery information to ensure future deliveries are successful.

4.If you’re aware that you might miss a delivery (e.g., you're going on vacation), it’s best to use the "Cancel Subscription" feature on your account page. For any concerns or to resolve a missed delivery, please reach out to our customer support team through the contact form. Also, please read our Refund Policy.

※Rest assured, we’ll do our best to get your KIOKE BOX to you as soon as possible!

If you have any questions or need assistance, our customer support team is available to help. You can reach us through our contact page on the website, or by emailing us directly at kioke.barrel@advanjpn.com.