Refund policy

1.    The Company does not accept returns or exchanges of Products due to the reasons attributable to a User after the User’s order is completed. In placing an order, the User shall carefully check relevant information, including that on the Company’s website, and understand that the Company cannot accommodate requests for returns or exchanges after ordering, for reasons including that the User no longer wants the Products, that the Products are different from those the User expects, or that the Products do not fit a specific purpose. However, if the Products clearly contradict the descriptions provided on the Company’s website, procedures will be implemented according to paragraph 2.

2.    Notwithstanding the immediately preceding paragraph, the Company will accept requests for return or exchange; provided that the User applies for return or exchange procedures within seven (7) days after receiving Products using the method specified by the Company in any of the following cases:

(a)     If a type or number of Products different from those agreed in the agreement is delivered.

(b)    If the Products are damaged or otherwise impaired (excluding damage or impairment to the Products’ packaging or during transport within the User’s country of residence).

(c)     If the quality of Products does not conform to the expressly stated product description.

However, if Products are delivered in a number fewer than agreed in the agreement, the Company will address this through additional delivery rather than return or exchange.

3.    If a return is made after the payment of Products by the user according to the immediately preceding paragraph, the Company will refund the payment after confirming that the returned Products meet any of the cases listed in the immediately preceding paragraph.

4.    If a User enters into a subscription plan agreement, the User will not be entitled to return or exchange any individual product included in Products for reasons including that the User does not want the individual product.

5.    The User shall bear the costs for sending Products back to the Company for a return or exchange. The Company will refund the equivalent of the sending costs, provided that it is confirmed that the returned or exchanged Products meet any of the cases listed in paragraph 2.